At Aspire Surfaces Limited, your privacy is incredibly important to us. As a leading UK resin-bound driveway company, we are dedicated to providing high-quality installations, using premium materials, and ensuring exceptional customer satisfaction. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, and products. We want to ensure transparency about how your data is handled, so you can make informed decisions about your privacy when engaging with our business. By using our services, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We collect different types of personal data to provide you with the best possible service and to communicate with you effectively. The information we collect may include:
- Personal Identification Information: This includes your name, email address, phone number, and any other contact details you provide us. We gather this information when you request a quote, inquire about our services, or engage with us in any way.
- Project Information: We collect details related to your resin-bound driveway project, such as the address of the property, specific requirements, preferences, and any other project-related information necessary to provide you with an accurate quote and service.
- Payment Information: If you choose to pay for our services, we will collect billing information, including credit card details or bank account information. However, please note that we do not store your sensitive payment data; this is handled by our trusted third-party payment processors.
- Technical Data: This includes data such as your IP address, browser type, device type, and information about how you interact with our website (pages viewed, links clicked, etc.). This helps us optimize the user experience and tailor our content to your preferences.
2. How We Use Your Information
The personal data we collect is used for several purposes to ensure we can provide the best service to you:
- Providing Our Services: We use your information to deliver our resin-bound driveway services. This includes processing your inquiries, managing your project, providing you with quotes, and keeping you updated on the progress of your installation.
- Customer Support: We may use your contact details to respond to any questions, concerns, or requests you may have. This could involve providing guidance, updates, and addressing any issues or inquiries that arise during and after your project.
- Marketing & Promotions: With your consent, we may send you information about our services, offers, promotions, and new products. This could include emails, newsletters, or other marketing communications. You can opt out of receiving these messages at any time by clicking the “unsubscribe” link or contacting us directly.
- Legal and Compliance Obligations: In some cases, we may be required to use your personal data to comply with legal obligations, resolve disputes, or enforce our contractual rights. This includes sharing data with legal authorities or regulatory bodies when necessary.
3. How We Protect Your Information
We take the security of your personal data seriously. We implement a range of security measures to ensure that your information is kept safe from unauthorized access, disclosure, alteration, or destruction. This includes using secure servers, encryption technologies for data transmission, and restricted access to sensitive information.
While we take all reasonable precautions to protect your data, it is important to understand that no method of transmission over the internet is entirely secure. Although we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
4. Sharing Your Information
We do not sell, rent, or lease your personal data to third parties. However, there are some situations where we may need to share your information with trusted third parties in order to provide you with our services:
- Service Providers: We may share your information with trusted third-party partners who assist us in delivering our services. These could include payment processors, delivery companies, installation contractors, and marketing service providers. We ensure that all third-party service providers are compliant with data protection regulations and only use your information for the specific services they are contracted to perform.
- Legal Requirements: In some cases, we may be required to disclose your personal data to comply with legal obligations, enforce our terms and conditions, or protect the rights, property, or safety of Aspire Surfaces Limited, our customers, or others. This may include disclosing information in response to a lawful request by public authorities, such as a court order or government investigation.
5. Cookies and Tracking Technologies
To improve your experience on our website, we may use cookies and similar tracking technologies. Cookies are small files stored on your device that help us analyze trends, track website usage, and enhance functionality. Cookies also allow us to personalize content and remember your preferences.
You can control the use of cookies by adjusting your browser settings to accept or reject them. Please note that if you disable certain cookies, some features of our website may not work properly, and you may not be able to access certain areas or functionalities.
6. Your Rights
As a data subject under UK data protection laws, you have a number of rights regarding your personal data:
- Access to Data: You have the right to request a copy of the personal information we hold about you. If you would like to obtain this information, please contact us using the details provided below.
- Correction of Data: If any of the information we hold about you is inaccurate or incomplete, you can request that we correct or update it.
- Erasure of Data: In certain circumstances, you may request the deletion of your personal data, particularly if it is no longer necessary for the purposes for which it was collected.
- Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
7. Data Retention
We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If we no longer need your data, we will securely delete or anonymize it in accordance with applicable data protection laws.
8. Third-Party Links
Our website may contain links to external websites or services that are not operated by us. Please be aware that we are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party websites before providing any personal information.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you through a notice on our website or via email. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information and how your data is used.
10. Contact Us
If you have any questions about this Privacy Policy, need clarification about how we handle your data, or wish to exercise your rights under data protection laws, please feel free to contact us:
Aspire Surfaces Limited
Email: Sales@aspiresurfacesltd.co.uk
Phone: (+44) 07476759028
Address: 1 Whitehall Quay, Leeds, LS1 4HR
By continuing to use our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
